Welcome to CherryCoke River Boutique and FREE U.S. RETURNS! We know that sometimes it can be tough ordering online. We try our hardest to make your shopping experience the best possible, and we want you to be 100% satisfied and completely in love with your purchases. After all, here at CherryCoke River Boutique, we believe that each woman is beautiful and uniquely made! With that said, we understand that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible!
Please contact us at firstname.lastname@example.org with any questions.
Rules & Procedures for Returns:
- Free U.S. returns and exchanges. (This does not apply to Canada and International orders.) Exchanges are subject to availability due to limited inventory.
- Items can be returned for store credit only.
- All returned items must be in their original condition. They must be unworn, unwashed, free of odors and stains, and still have tags attached. If we receive an item that does not meet these conditions, we cannot accept the item for return. If this is the case, the item can be sent back to you for a $10 return fee or donated to a local charity.
- All returns must be received at CherryCoke River Boutique within 15 days of the date your package was delivered. Please allow 7-10 business days for return package transit. This will ensure that we receive your return within the 15-day window.
- Any item purchased at 40% off or greater is a FINAL SALE and is not eligible for return.
- Mystery Bags are a FINAL SALE and are not eligible for return.
- For health reasons, leggings, headwear, camisoles, bralettes and other intimate apparel cannot be returned once removed from packaging.
- Shoes: Shoes must be returned in their original shoe box. In addition, the shoe box must be placed inside of a mailing envelope, or inside of another box, so that no shipping labels are attached directly to the shoe box. Please do not tape the shoe box closed.
- Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These do not qualify as defects and customer is responsible for return shipping.
- We cannot provide holds due to limited inventory.
- Please note: the priority shipping upgrade fee and all return shipping cost are non-refundable and will not be included in store credits.
Please check over your order as soon as you receive it. If you think you've received a defective item, contact us within three business days of receipt of your order. Please be sure to include a picture of the defect, as this will expedite the process. If you were sent incorrect items, or are missing items from your order, please contact us as soon as possible so we can get that error sorted out for you!
How to Make a Return:
- Before making a return please read our policy above to ensure that your items meet the guidelines.
- Contact us at email@example.com with which items you are returning, and we will then email you a prepaid return label for you to use.
- Please complete the return form (located here) and include it, along with your packing slip, with your return.
- Once we receive your return, please allow 3-5 business days for processing. A full store credit will be issued in the form of a discount code. The code will be emailed to the email address entered at checkout.
- Returns will be shipped to the following address:
CherryCoke River Boutique (RETURNS)
26799 Lowell Dr.
Hot Springs, SD 57747
CHANGING OR CANCELING YOUR ORDER
Sometimes things happen and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! You can contact us at firstname.lastname@example.org. It is our goal to provide fast shipping, and therefore, we strive to process and ship out orders as quickly as possible! If your order has already been processed, we will be unable to make any changes to your order.